What Our Customers Say About Us

I have used this shop for the past 11 years (two Volkswagens, and one Infiniti), and not only are they the best at what they do, they are among the most honest and reliable folk out there. Any person who has dealt with Giovanni will attest to the fact. The people who have been patronizing this shop have been coming back for decades, because of their reputation. To anyone out there looking for a place that would give them solid customer service, without any of the "upsell" you are used to seeing elsewhere, talk to Giovanni. And after you have had a chance to, make up your own mind.
5 star review by Santosh Jayaram
5
Ali said he took his vehicle to 5 other places and they were rude and they did not have time to work on his vehicle. The mechanic at this facility was nice, friendly and also knowledgeable. They work on the vehicle until it was fixed. The facility was very nice and clean and he really appreciates them only charging him for an hour when they worked on it for an hour and a half.
5 star review by Ali R.
5
Excellent Customer Service. I had a very great experience with ISM. Gelina has helped me from the start. The check engine light was on and found out that the code was related to the catalytic convertor. I emailed and asked for a quote and she was able to get back to me within a day or two. I called her back and setup an appointment a week or two in advance. I dropped off my car Thursday after work and even called a cab for me to get home. They worked on it all day the next day. She called me later in the afternoon to tell me it was ready. Picked it up after work and it was cleaned up and ready to go. Gelina made the whole process as less stressful as possible. Thank you Gelina and ISM.
5 star review by Fernando R.
5
I was looking for a competent, fast and cost effective alternative to the dealer service department and I found it at ISM. I went in to the dealer to have a burned out headlight replaced and was told it would be $700. I found ISM from a referral and received prompt, friendly service that cost a third of the dealer's estimate. I dropped the car off at ISM and was told it would take about an hour and in 45 min. I had my car back. Reliable service and fair pricing was all I was looking for and I think I found it at ISM.
5 star review by RON T.
5
5

This place is amazing. The staff is friendly, and they have an amazing attention to detail. I recommend ISM to all my friends and family.

5

Outstanding job. Clear and transparent pricing. Came together on budget and on time. Highly recommended for modern European cars in San Francisco.

1

The service manager has a bad attitude, poor customer service. And she can't provide an update in the car repair. The car has been in the shop for almost 3 months. I went to see all the reviews and look like a pattern to keep cars for long-term. Place is not recommended

2

This is a review of my ISM experience, several months after my repair. My rear, passenger side, window had been smashed out and was replaced. ISM did replace the window, however, the window trim they re-installed is now peeling. It appears they used a shoddy double sided tape, or tried to re-use the old tape; so now it is peeling up, and isn’t flush with the car window/door. This is unacceptable. When I had initially picked up my vehicle, random items had been left in my trunk, such as: a metal pole, and fan. In addition, I had a small knife that had been in the vehicle, prior to my vehicle being turned into ISM for repair, and IT WENT MISSING! I attempted to message them, and they completely ghosted me. They are a shady business, and I would recommend going elsewhere. Additionally, the leather seat from where my window had been smashed, was cleaned up, and it appears that there’s a few small tears on my seat, which would’ve happen when the glass was “cleaned up”, probably just wiped out and didn’t use a shop vac. I also found additional glass that was blatantly obviously not cleaned up. The fact that they charged the insurance to clean the glass is laughable, since they didn’t. They charged 2 hours of labor at $93 an hour to “clean” the glass. Scammers. I will be contacting Geico to make sure they know about ISM’s quality, and fraudulent charges they fluff up to get more money.

1

It’s been over three months have no updates, been pushing it back over 5x times, and just doesn’t know anything overall.

5

This review is long overdue, but well-deserved. In short: I've been bringing my car to ISM since 2010, and the service has never been anything but professional, personal, and very fairly priced. They let you know what's happening at every step, and explain things well. And if in the rare occasion a repair isn't perfect, they do everything possible to make it right. I'd trust my (old!) car to nobody else.

5

5

5

Gelina was amazing and made it a very easy process! Antonio was great with informing me about what is going on with my car as well. My car was in and out faster than i expected and the work was amazing. Will definitely return for any necessary work in the future.

5

Gelina was great at customer service My Porsche 911, with quote up front, came back with very reasonable & fair 40,000 Mile service charge & great work done Fast service completed in few hours Car runs better & came out cleaned

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