Facts You Should Know
Automotive tips and consumer rights in case of an accident: www.asashop.org/tips/bill.htm or www.insurance.ca.gov/0100-consumers/0060-information-guides/0010-automobile
International Sport Motors Guide to a Qualified Repair Facility
There are many operating repair shops in this city. Therfore, a long list exists for you to choose from. We feel it is necessary that you read our guide in order for you to sift out the unqualified facilities and choose one that will repair your vehicle correctly and efficiently. Please read through our list of recommendations:
1. Never choose a facility only because your insurance company recommends that one. Some insurance companies will attempt to influence your freedom to choose the shop of your choice by "Steering" or "Directing" you to one of their preferred shops or direct repair program. By California law "Steering" is illegal. An insurance company can suggest or recommend one of their shops they are contracted with but you are not obligated to do so. Please visit the web sites listed above. Remember you are the vehicle owner and only you can make the choice on who should repair your vehicle.
2. Ask how long the repair facility has been in business under the same ownership. Repair shops that have been in business for a long time often have been because they are well-run facilities and have treated their customers well. Most businesses cannot stay in business long if their customers do not come back or recommend friends. A bad reputation spreads quickly and can put any repair facility out of business.
3. Ask what type of equipment the facility has invested in. High quality repairs require a facility that has invested in the necessary equipment. Examples of such equipment are the following:
- Paint spray booths that have downdraft flow and heated systems will give the best results in paint curing.
- Frame machines that require highly skilled technicians.
- Electronic equipment such as scanners are able to accurately diagnose and repair SRS restrain systems, ABS Brake Systems, Check Engine Warning Lamps, fault code clearing and ECU programming.
- Be aware that most body shops including the insurance companies preferred body shops; are not able to perform these types of repairs because they simply do not have the equipment, knowledge or the technicians to complete the repairs on your vehicle. Therefore, they need to sublet your vehicle to a repair facility that is able to accuratly complete those repairs. With the vast technology of new cars, it is important that you choose a shop that has the latest state of the art equipment.
4. How professional is the management staff? Are the management staff members courteous and professional? It is important to be aware of how the staff conducts themselves. The way they interact with you, is probably how they interact with others including their technicians and your insurance company.
5. How clean is the facility? All businesses should be neat, clean and organized including repair facilities. A clean shop and office reflects work ethic; if a reapir shop is clean and organized, chances are your car will reap the benifits.
Commitment to Your Satisfaction
At International Sport Motors, we believe our success has been based on costant treating our customers as we want to be treated, which we continually strive to practice in our daily work.
At International Sport Motors we believe the. We take great pride in giving the best possible service throughout the entire repair process. We gain satisfaction in our customer's satisfaction.
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