| Dear Giovanni,
Thank you for the amazing repairs to my severely rear-ended
vehicle. Not only is the vehicle back to being well within
technical specifications, the whole car looks amazing.
ISM's attention to detail revealed another safety issue
not related to the accident. Those repairs were also handled
quickly and professionally.
I truly appreciate the fact that the focus at ISM is on
customer service and timely communication. Your staff
dealt swiftly with insurance requests and helped me make
the best decisions regarding the repair of my vehicle.
Your personal attention to my situation (extended to all
of your customers) and your follow-up truly makes ISM one
of the best in the industry.
Best Regards,
Vicki
Hello Giovanni,
My name is Lenore and I had some service done on my
BMW on Friday the 5th of August. I wanted you to know
how pleased I am with the service, your shop and the
entire staff. Everyone was very friendly and helpful
and I am very glad that I chose your wonderful shop.
Thank you for your honesty because in your business it
is indeed hard to find people who have integrity and
are willing to go the extra mile for their customer.
You are definitely an exceptional businessman and I will
definitely be back again. thank you very much. It was
indeed a pleasure to meet you.
Sincerely,
Lenore
Just a note to tell you my car looks great and thanks
for the good service. And I like your new garage. Who says
a garage can't look good? Of course, most of them don't.
I believe if a place looks good, has a professional staff,
then the chances are the work will be better. Add your nice
people and you have a winning combination.
And it's amazing how many people give you back a dirty
car after they're finished with it. I appreciate you cleaning
it. It doesn't take much but people remember that kind
of thing.
Regards,
Mike
San Francisco
Giovanni,
You are so good to me! Thank you for always taking care
of me and my car. I always tell people how reliable and
trustworthy you are.
Thank you for being so kind and washing my car - it needed
it!
See you soon -
Rachel
Fantastic Job!
We wanted to thank you once again for
the fantastic job you and your team have done on our Subaru.
The car looks as good as it did when we bought it new and
the interior cleaning you gave it was an unexpected blessing.
We couldn't have asked for more and will recommend your
shop to everyone we know.
Thanks again
Andrea
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