|
merlyn88
San Francisco, CA - (RepairPal.com)
 |
December 12, 2010 14:38 |
ISM's customer service is excellent. The special $20/day
rate with the nearby Enterprise Rental is a great help,
and they drop off/pick up from there. I also like how
they can communicate via e-mail, including sending you
soft copies of quotes.
jboyle21
San Francisco, CA - (RepairPal.com)
|
December 10, 2010 19:35 |
They were very easy to work with. I set things up over
the phone first and then brought my car in. I was actually
surprised at how quickly they got back to me with the
good news that my car was already done. I'll definitely
go back and use them again.
Ron Boring
San Francisco, CA - (RepairPal.com)
|
November 14, 2010 16:43 |
Giovanni and his team are the best. I've gone to him
for engine and body repairs for many years and have
never been disappointed. He has my full recommendation.
Vegas1971
San Francisco, CA - (RepairPal.com)
|
November 13, 2010 07:58 |
What can you say about International Sport Motor. They
are the best from the customer service to office staff
and everyone in the shop going above and beyond. This
is the only place that I would take my care or reffer
anyone to.
storres1299
San Francisco, CA - (RepairPal.com)
|
November 12, 2010 12:48 |
I went to ISM for the first time two weeks ago to
receive a diagnostic for my driver side & rear
passenger window. After returning today Nov. 12th
to have the parts installed. All I can say is outstanding!!
The Customer Service was excellent from all ends,
from the Management, Customer Service Reps. to the
Service Mechanics. I traveled from San Leandro, Ca
because I could not find a shop that I could count
on in my area. They were fast, efficient and polite.
I couldn't be happier anywhere else. I will continue
to use ISM in the near future, because they are dependable.
cthehaze
San Francisco, CA - (RepairPal.com)
|
November 12, 2010 09:06 |
I have taken my can into ISM several times for repair
work. Everytime they have done an amazing job. Giovanni
and his stall are very knowledgeable. Great people!!!!!
I highly recommend them.
Jessica H.
San Francisco, CA - (Yelp Review)
|
8/10/2010 |
Antonio & ISM was recommended by an acquaintance
who saw the heinous streak on the passenger side of
my M3. Since he also had a BMW, I thought ISM would
be good choice.
They did a great job, work with the customer about
price and turn over was quick. When I left the car for
work, they dropped me off back home which was a huge
plus.
Jazmine S.
South San Francisco, CA - (Yelp Review)
|
9/24/2008 |
When your car has been in an accident or has been vandalized
it's hard to find the right shop to bring it in for repairs.
You don't want to get jacked because sometimes that tends
to happen.
Well...not at ISM!!! A friend referred me to them to
get the dent on my hood fixed as well as the key scratch
that was all along the drivers side. So I went in for
an estimate. Antonio was very helpful. He took a look
at my car and told me everything that would need to be
done and the process that they would go through to get
those things done. He took down my information, started
a file for me and made copies of everything he did. He
didn't pressure me to leave my car there or even use them.
He told me what he could do for me and let me on my way.
No hassle. I called my insurance company to let them know
what had happened to my car and I was taking it to ISM.
So after two weeks i've finally gotten my car back. YES!!
It only took that long because I needed a new hood since
it was cracked and for some odd reason Scion parts are
always special order jobs...I had the same problem with
my tires. Anyway...my car looks like BRAND NEW!!! They
did such an awesome that you would have never thought
anything was ever damaged on it. The paint job they did
too was great! Blended PERFECTLY! When i saw my car outside
I couldn't believe it. Whoever washes and polishes their
car does a good job too because it was SO SHINY! Just
like I bought it off the lot.
I've referred a few people to them and hopefully it works
out for them the way it did for me. I have another car
that needs some fixing up as well and i'll for sure be
taking it here. Another plus with them is that they do
service here and no just body work. It's a one stop shop!
Gray M.
San Francisco, CA - (Yelp Review)
|
2/19/2008 |
Unfortunately I came to meet the folks at ISM because
my car was smashed in a parking lot. Fortunately they
were honest, kind, and demonstrated the kind of professionalism
that anyone would hope for in an auto body mechanic. My
car looks so wonderful and there were no issues or problems
with ISM's work. I think the world of Giovanni and his
amazing staff (Sabrina in the office is really awesome).
They were MOST helpful and I couldn't of asked for a better
experience out of this bad situation. I am ALWAYS going
back there even if I move far away.
THANKS ISM!!!
Dan V.
San Francisco, CA - (Yelp Review)
|
11/27/2007 |
I was worried about taking the car some place in the
city, because the place that the dealership recommends
is commissioned by the dealer, so you can't trust them.
I also hear they overcharge and take advantage of insurance
companies.
Anyhow, I took a leap of faith given the good reviews
on yelp and it paid off. The work exceeded expectations,
made the car look brand new by replacing a door and matched
the paint perfectly. Also, they detailed the car for free
and it was a top quality job. Would definitely go back
to him again. Great work, and reasonable pricing.
john s.
San Francisco, CA - (Yelp Review)
|
8/12/2009 |
If you're looking for an honest and friendly place to
take your car, then look no further. Giovanni and Antonio
are the best. I brought my Porsche Cayman S here after
I had a little bumper issue and they did an excellent
job with both the repair and the service. The repair looks
like new, can't even tell anything was done. Antonio was
great at promptly getting back to me through email or
a phone call to answer all of my questions. They gave
me a great deal, and I left extremely satisfied.
After a month I had to take the car back to get a clear
bra put back on and they were great again. The clear bra
service people took a whole day, which I was a little
surprised at. I picked up my car the next morning and
the first thing that Giovanni mentioned was that he wasn't
happy with how it looked and the job that the clear bra
people had done... without me even having to tell him
about it. That's what I like in a shop, an honest man
who takes pride in his work and doesn't wait for the customer
to notice things and have to mention them. I brought my
car back a week later and they re-did the whole thing
and polished out some fine scratches that had surfaced
from the repair, it looks great! Thank you Giovanni and
Antonio, I will recommend ISM to any of my friends who
need auto work!
Timothy D.
San Francisco, CA - (Yelp Review)
|
6/9/2006 |
I've been coming to this shop for regular auto repair
/ service for several years now, on both a Ford Explorer,
and a 350Z. Excellent service, and friendly guys who are
happy to explain things and answer questions.
Aaron S.
San Francisco, CA - (Yelp Review)
|
6/23/2007 |
Giovanni and his staff do an exceptional job!
I brought my 2000 BMW M Coupe in with some a minor body
damage and was very pleased with their work. Beyond having
the basics logistical things down (good relationships
with insurance companies, timely etc) they did a very
clean job on my ride.
They were referred to me by Phaedrus, BMW/SF who I have
yet to need but I hear is very good.
They have been doing work in SF for a long time and they
must have a good reputation as their were several Ferrari's
and other exotics that they were doing both body and mechanical
work on.
Joe N.
San Francisco, CA - (Yelp Review)
|
3/24/2008 |
As recommended by the folks at Phaedrus, Giovanni's work
on my M3 was flawless and much less than I expected. It
was ready when promised and he even took time to walk
me through some other options for making the car look
better. There's no place I'd rather go.
Bre G.
San Francisco, CA - (Yelp Review)
|
11/8/2007 |
I'm a first time customer at ISM and unlike most automotive
shops that try to make me feel stupid for not being knowledgeable
about cars, Giovanni and his staff made me feel very comfortable.
I took in my car because of a horrible grinding noise
I heard while driving. When I picked up my car Giovanni
showed me what the problem was... I had run my brakes
down to pancakes and totally screwed up my rotors, which
ultimately had to be replaced. I felt embarrassed that
I let my brakes get so bad, thankfully Giovanni explained
to me that my car doesn't have a warning light to inform
me of a brake problem like the newer vehicles. After a
few laughs at the whole situation, he gave me a great
deal on the job and he has gained a customer for life.
John F.
San Francisco, CA - (Yelp Review)
|
7/10/2008 |
From my experience International Sport Motors is the
way to go for sure! I was involved in a car accident in
my new Audi and after visiting my local dealership I did
not feel confident in using them for the repairs. I did
hear about ISM through a friend who is a car nut, who
said ISM is one of the best if not the best in the entire
bay area. My car looked brand new again after ISM was
done. The personal service I received from Giovanni and
his team was exceptional. In addition to the bodywork
I had my car detailed and was very pleased all the way
around. When I informed my Insurance agent that I was
using ISM he was happy to hear it and also informed me
that ISM has a state of art paint color matching piece
of equipment that he doesn't see at very many shops in
the area. All in All a great experience as far as getting
a car fixed after and accident goes that is :-o
Dwight L.
San Francisco, CA - (Yelp Review)
|
7/23/2009 |
One Sunday, some idiot parked his car next to mine at
Land's End and opened his door, putting a dent into my
rear quarter panel. Luckily the paint did not crack in
the deep dent. My regular mechanic at Phaedrus recommended
International Sport Motors for body work. Took the car
there and Antonio and Giovanni gave me an initial estimate
of $200 to have the dent removed by the paintless dent
remover pro. After letting the shop work on the car for
one day, the dent was gone and I could not see any traces
of a dent. Just beautiful ! The actual cost came out to
$250 but much cheaper than if I needed to have the whole
quarter panel repainted.
Hawk E.
San Francisco, CA - (Yelp Review)
|
3/19/2008 |
After several horrible experiences with the big dealer
shops (both body and service), I decided to give the smaller
shops a try.
Today I brought my car back from ISM and I am absolutely
pleased with my four new Michelin PS2 tires. I previously
called the dealer to get a quote for these tires and it
was $1,500. I then decided to shop around; http://Tirerack.com
quoted me $1,380 and Costco quoted me $1,460. So I decided
to give Giovanni (ISM owner) a call and without any negotiation,
he quoted me $1,359. I had previously had body work done
twice at ISM and was pleased both times (the paint job
was great, the people were absolutely friendly and professional,
delivery was on time etc). With great past experiences
and now unbeatable price for the tires, so I took my car
back and sure enough, I am very satisfied with my decision.
oh ya, did I say Sabrina is great. People here are passionate
about their job and care about their customers (at least
that's how I feel). good job!
Makina W.
Albany, CA - (Yelp Review)
|
3/30/2009 |
I needed a Mercedes mechanic after my dealer warranty
expired and I didn't know where to take my car to repair
the AC. I consulted with my uncle who is a mechanic down
in So. CA and he recommended taking my car to an AAA approved
mechanic. After determining that ISM is an AAA approved
mechanic and having received many excellent reviews on
Yelp, I decided to take my car in and have it serviced
here. Their diagnostic fee was very reasonable, $120 (compared
to dealer pricing). The parts that needed replacing and
labor hours charged, as I described them to my uncle before
proceeding with the entire repair order were very reasonable
and in line with the possible causes of my AC problem.
My car was repaired to my satisfaction. The owner, Giovanni,
has been operating this business for 20+ years and runs
a top notch shop. The staff is friendly and helpful. I
got a lift back to work after dropping off my car and
I was pleasantly surprised when I picked up my car and
they washed it for me. I got my car serviced on a Friday
and the following Monday, Giovanni called me to see how
my car was doing? Talk about follow up on service! I never
received a call from the dealer service dept following
my repairs. I am happy that I have found a reliable and
trustworthy mechanic for my car.
Jennifer S.
San Francisco, CA - (Yelp Review)
|
2/9/2008 |
The Best auto repair experience I've had. Giovanni and
his team turned a stressful car accident into a stress
less situation by working directly with my insurance company,
keeping me informed and accommodating my busy schedule.
Thank you.
Jean R.
San Francisco, CA - (Yelp Review)
|
4/15/2008 |
These people, Giovanni in particular, have changed my
whole idea of car repair and body shop services. I was
in an accident in the fall and the tow truck driver took
me to ISM. Giovanni conducts business with great personal
integrity. I was so heartened by this. He quickly became
my "knight in shining armor" as AAA wanted me
to buy a low end radiator. Giovanni helped me know where
I could save money and where I should go for the higher
end. Thanks to Giovanni, it was as if the accident had
never happened by the time he got through!
rachel y.
San Francisco, CA - (Yelp Review)
|
4/25/2008 |
My husband and I take our cars into Giovanni every time
we need it. I've been going to Giovanni faithfully for
over 5 years! He holds the rare qualities that are hard
to find in mechanics: honest, friendly, reliable, and
economical. It's also a one-stop shop because he does
both body and mechanical work. I sincerely know that when
I leave my car there, I'm in good hands because he will
work with me according to my priorities and budgetary
needs. It's almost like trusting my car with my own father.
I also think that Giovanni is a VERY hard worker! I have
recommended a number of friends to him and would tell
anyone to go to him at any time!
Dan k.
San Rafael, CA - (Yelp Review)
|
8/6/2008 |
ok- i didn't use the shop but i did buy a car through
these guys. they acted as the middleman to sell a car
one of their customers wanted sold. buying a car is always
a stressful event and most car guys have a unsavory rap.
they could not have been more honest or nicer. they were
clear and fair about what was being sold, always called
me back, had all the right paperwork, smog etc. Even as
the buyer of a car from one of their customers i felt
like they were taking care of me. I hope i don't need
any body work soon- but if i do, i'm taking it to ISM.
These are honest good business people and they deserve
to be patronized. (this experience is actually what prompted
me to sign up with yelp just to confirm all the reviews
i read here before buying the car).
FANTASTICO
By umbriainc
San Francisco, CA - (Google Review)
|
Jul 23, 2010 |
I AM A FEMALE AND I LIVE IN SAN FRANCISCO. I HAVE SEVERAL
CARS THAT, BECAUSE I LIVE IN SAN FRANCISCO, ARE CONSTANTLY
IN NEED OF REPAIR. I HAVE ALWAYS FELT COMFORTABLE AND
AT EASE WHEN GOING TO INTERNATIONAL SPORT MOTORS. THE
CUSTOMER SERVICE IS SECOND TO NONE. GIOVANNI AND ANTONIO
ARE EXTREMELY PROFESSIONAL AND I CAN ALWAYS BE ASSURED
THAT MY CAR WILL BE RETURNED TO ME IN IMPECCABLE CONDITION.
I HAVE AN ALFA ROMEO SPIDER, WHICH NO ONE HAS EVER BEEN
ABLE TO CORRECTLY WORK ON. IT IS NOW PERFECT! AMAZING!
I HIGHLY RECCOMEND ISM TO ANYONE WHO HAS MECHANICAL OR
BODY WORK NEEDS. THANK YOU ISM!
thrid time is a charm
By briankelly
San Francisco, CA - (Google Review)
|
Jul 21, 2010 |
Well What can I say again. But thank goodness for International
Sport Motors. Once again a little problem with well you
know the rear bumper of my car and once again all I had
to do was drive in get my estimate and on my way to enterprise
got my rental and in two days my car was brand new again.
The customer service, they way you are taken care of is
why I keep coming back and also they clean my car so I
do not have to do it. lol Thank you again and I am sure
I will be back!!!!!!!!!!!!!!!!!
Best body shop in town
By peterbenjamin
San Francisco, CA - (Google Review)
|
Jul 21, 2010 |
So Got into my car and noticed that my drivers side door
lock was missing called International Sport Motors they
had me come down when it was good for me took my car around
back while I waited so they could pull apart my door,
turns out all it was that the lock cylinder fell into
the door. They put it all back together and sent me on
my way they would not let me pay for anything now that
is what I call customer service they went above and beyond
like they always do that is why I will only go there for
anything that I need!!!!!!
Best auto repair shop in San Francisco
By gerald
San Francisco, CA - (Google Review)
|
Jul 19, 2010 |
This is a great auto repair shop. I give them a perfect
ten for customer service, reliability and honesty. I took
my car in, because when I have to make that hard left,
in order to get into my garage I would hear and clunking
sound. That's what you don't want to hear from 2003 i35
A little personal background, I know next to nothing about
cars.....So my first thought was "Here we go" I
took my car in and they fixed it, for the grand total
of 68.70!!!! You can pay that much for an oil change in
San Francisco. Thanks guys. Best wishes, Gerald Miller
"What to say about ISM"
By bryankelley
San Francisco, CA - (Google Review)
|
Jul 12, 2010 |
A few weeks ago I was involved in an accident no other
cars just me myself and a building. So thank goodness
that I have a great body shop called International Sport
Motors. I have to praise them they took care of everything
the only thing I had to do was pick up my car when it
was done. The workmanship and customer service is why
I go back and oh yeh they clean the cars. If and when
I have another loss good thing I know where I will go.
Thanks again ISM
A Day From Hell ISM to the rescue!!!!
By reginabenjamin13
San Francisco, CA - (Google Review)
|
Apr 30, 2010 |
These guys are freakin awesome!!! Not gonna lie, I am
friends with the owner so when I was in an accident I
knew exactly where I wanted to take my car. Here's the
kicker, someone else was driving my car when someone else
plowed into me. I was at work at the time and couldn't
get away. I was so frazzled I called ISM and told them
my situation. The person who was driving my car did not
know what info to get so get this: ISM actually sent someone
to the scene of the accident to gather all the necessary
information to file a claim. They were so professional
while assisting both parties open the claim. Luckily my
car was drivable so my car was escorted to ISM. Later
that evening, I called to follow up to check the status
of my claim and my insurance company tried to direct me
to another shop that was select with them. Naturally I
said no way! Especially after the crew went above and
their duty to accommodate me!
Great Customer Service
By Brenda
San Francisco, CA - (Google Review)
|
Apr 8, 2010 |
3/26/10 - I had this shop replace my alternator and
belt. The customer service with Regina Benjamin was impeccable
- she was thorough in explaining the work performed and
broke down the billing - where there was no guess work.
The expedited workmanship performed on my car was exceptional.
The automobile repair service staff was very thorough
with my repairs and followed up with me on future recommendations
needed for my vehicle's future upkeep. I will definitely
be back and recommend this shop to anyone that needs auto
repair services. It was a welcome surprise to also receive
a 10% discount off my bill for being a new customer.
Super Honest Mechanical shop
By Big Deal
San Francisco, CA - (Google Review)
|
Jan 25, 2010 |
These guys give repair shops a great name. found them
after my dealer quoted me a next level price on some repairs.
when i am about to spend that kind of cash i will get
a couple of quotes. these guys said i only needed about
half of what my dealer was pushing yet the bill was way
less than half.
top notch
By Paul
San Francisco, CA - (Google Review)
|
Apr 10, 2009 |
I suffered a minor accident in stop-and-go traffic the
other week in my BMW. The insurance company recommended
here and one other location for repairs. I read the reviews
on a few websites and went with IS Motors. I have honestly
never had a better experience -- great, friendly, knowledgeable
people, top notch customer service, and a great shop.
They definitely take pride, not only in their work product,
but in their integrity. They walked me through every question
I had, and I received regular email updates on how repairs
were progressing. I also took a tour of the shop when
I came to pick up the car. They streamlined all dealings
with the insurance company. They detailed my car. Within
a day of driving off, some additional internal damage
from the accident came to light. They got me in immediately
for a diagnosis, recommended necessary and optional steps,
and worked with the insurance company to make sure there
were no problems having it covered under the claim. This
shop sets the standard.
Rick T.
San Francisco, CA - (Yelp Review)
|
4/1/2010 |
One stop shop for everything. Auto body, mechanical,
electrical, etc..
Family owned business & they are all very dedicated
to doing the job correctly. If your car needs bodywork
go to ISM. ISM has been around for a very long time & the
experience that they have is awesome. Go to ISM they rock.
michelle m.
San Francisco, CA - (Yelp Review)
|
1/24/2010 |
this place may seem a little hole i the wall-ish but
i have to tell you they are one very affordable and they
fixed my car for half of what the dealer said it would
cost. took my Mercedes to the local dealer and was told
i needed $3400 worth of mechanical repairs. My office
mate recommended i go here. Regina helped me out. she
told me the dealers tend to be over cautious and try to
up sell you a bit much. After her mechanic looked at it
he said i only need about half of what the dealer told
me i needed. With that i was out of there for less than
$1000 and my ride is strong as ever. Felt like they were
honest and didn't pressure me into anything.
yousee
San Francisco, CA - (Yahoo! Local Review)
|
10/30/2007 |
Super accommodating staff, took away the headache of
dealing with insurance drama completely. The work was
perfect, definitely made my car look like new! I could
tell this shop does quality work because of the detail
which was explained to me when I picked up my car.
A Yahoo! Local User
San Francisco, CA - (Yahoo! Local Review)
|
04/19/2005 |
great place, but not one you want to visit!: i'm being
ironic here, of course. if you're visiting a body shop,
it's usually because you pulled a bonehead move, or somebody
had their way with your dashboard (and is enjoying your
stereo). That said, i've been to these guys twice with
my brand-new VW GTI and had great results and great service
both times. I happened to find them because my car was
broken into while parked on the street right outside their
shop. No - it wasn't them drumming up business! Anyhow,
they did a great job with that repair and their next one
went equally well. I can't tell a thing ever happened,
and they are a good group of folks (from my experience).
David Ho
San Francisco, CA - (Email Review)
|
06/25/2010 |
Hello Antonio.
Happy Friday. I just wanted to thank you and your crew
(Nicky and Cody) for doing a marvelous job on replacing
the rear bumper of my BMW 335i. The extra little
touches (such as driving me and picking me up from work
and resolving my bluetooth) are truly appreciated. I
am really happy I took my car over to your shop, despite
it not being on my insurance's "preferred shops". I've
recommended to my insurance that you should
be added to their network. I would take my car back to
your shop in a heartbeat should I need any other repair
jobs. The communication you've provided much appreciate,
which is a notch above most other places I know. I felt
like I could really trust your business.
I have a question for you. The 4 year maintenance and
warranty program will expire on my BMW soon, which means
I will have to start paying for the maintenance. If
it was any other car, I would probably take it to any
shop for tune up and service. However, being that it is
a BMW, and they seem to provide all the bells and whistle
at the BMW service, such as diagnosing your car by reading
the car key, I was wondering what your opinions on that
was. For some reason, I feel like only the BMW dealership
can properly diagnose my car and its computer readings.
Perhaps this is not true. Should I take my car to the
more expensive BMW dealership and have them maintain my
car, or can I take it to a certified shop which I assume
is less expensive? Do you have any recommendations
for service shops?
Regards,
Dave Ho
Brenda Coats
San Francisco, CA - (Email Review)
|
07/12/2010 |
Once again - ISM International Sports Motors - has proven
their unsurpassed customer service and auto body skills.
I recently
had the unfortunate turn of events to have someone rear-end
me at a
dead stop - hence my car sustained considerable rear-end
damage. The
staff and crew did an outstanding job of fixing my car
- it looks
great. Their staff made an often horrible situation into
a painless
and painless encounter. They go above and beyond and not
only take
care of your immediate task "to get your car fixed" but
will facilitate
any other requests asked of them - rental car services
etc. I live in
the San Joaquin Valley and commute to Mt. View and with
their shop only
minutes from the Bay Bridge - makes it a desirable location
to drop off
the car and get home and/or to work. I will make this
shop my one and
only stop for all my mechanical and bodywork needs; and
encourage my
friends and acquaintances to pursue their services when
the occasion
arises. Thank you - Giovanni and Staff!
Gerald Miller
San Francisco, CA - (Email Review)
|
07/19/2010 |
These guys run a reasonable, honest, and surprise free
operation.
I would give communications and customer service a perfect
ten. I have
been using this shop for a few years now, and I have never
had to bring
anything back that wasn't done correctly. I've also never
felt like I
was over charged, or sold something that I didn't need.
Thanks for your help guys,
Sincerely yours,
Gerald Miller
Al Freshko
San Francisco, CA - (Email Review)
|
08/02/2010 |
To put it short...they hooked me up with an awesome,
professional, meticulous & supreme job on my M3 & Honda
Accord. I would not waste my time going anywhere else.
These guys do everything!!!
Thank you ISM!!!
Antoine Nauleau
San Francisco, CA - (Email Review)
|
07/27/2010 |
You guys are great, great customer service and work.
I recommend all my friends and friends families to you
guys, no joke.
Karen Chiles
San Francisco, CA - (Email Review)
|
08/24/2010 |
Dear Giovanni,
Thank you for the terrific job on my new Mini Cooper.
My brand new car was 'dinged' on the rear door causing
quite a bit of
damage. Giovanni and his son, Antonio, matched the colors
beautifully,
and restored my car to its 'off the lot' condition.
Thanks for getting it done so quickly and at the best
price!
My best to you both.
Karen C.
San Diego, CA - (Yelp Review)
|
08/24/2010 |
Dear Giovanni,
Thank you for the terrific job on my new Mini Cooper.
My brand new car was 'dinged' on the rear door causing
quite a bit of
damage. Giovanni and his son, Antonio, matched the colors
beautifully,
and restored my car to its 'off the lot' condition.
Thanks for getting it done so quickly and at the best
price!
My best to you both.
Josh S.
San Diego, CA - (Yelp Review)
|
01/11/2010 |
My experience with this place has been a bit unusual,
mostly due to my own mistakes. And though I'm not done
with their business yet-I'm currently awaiting an estimate
and will update after any work is done-I'm more than ready
to echo all the other great reviews here.
After getting into an overwhelmingly stupid accident with
a tiny median strip (the annoying one at 19th and Junipero
Serra that they only recently decided to plaster with
reflective flags), I called AAA to come pick up the car.
As another reviewer here stated, AAA recommended this
shop, and as the tow guy hooked up my car I took out my
trusty iPhone to look up ISM. I was surprised by the ratings
and unhesitatingly sent my car there.
Now on to my own mistakes. I ran into a long and unnecessary
snafu with my insurance after the accident. It would be
unnecessarily long-winded for me to retell it here, but
everything here mostly comes down to my own naivety. It
was a learning experience.
But its also been months since the car was brought in,
just sitting in ISM's lot collecting dust. Nevertheless,
they have been extraordinarily patient with me. And even
though my "handler," Antonio, was running a little late
this morning, he still managed to return my call immediately.
Now that's service!
I truly hope the car is reparable and that the cost of
the repairs will be affordable (I'm a grad student making
the awesome life choice of studying philosophy, so we'll
see how this goes). As is always the case with the places
I really love, my hope is that I can do copious amounts
of business with them. And one day, when I'm somehow absurdly
wealthy, this place is going on my list of places to leave
a massive tip.
Tom McIntyre
San Francisco, CA - (Yelp Review)
|
04/28/2010 |
You folks have done great work on my wife's car (a BMW
E39
wagon you put an M-sport [M5 look] bumper cover, etc.
on). I backed into a newer BMW (E60 5'r, I think) and
cracked a filler panel just above the bumper cover. I
want to get this fixed without my (and his) insurance
going up, so I will be paying for the repair. I have given
him your information. His name is Nathan Brown. How should
I handle the payment? I can stop by with a credit card
so that when he comes in you can order the part without
delaying him too much, if that makes sense.
I am sure I am not the first to be in this situation -
how is this
usually handled? Thanks!
Sam
San Francisco, CA - (Yelp Review)
|
01/21/2010 |
Giovanni! Thanks for all the effort. The car runs better
than it ever has. The body and interior is outstanding.
You should have charged me for the paint!! I called ALGAR,
you got the last set of air cleaner nuts. The least I
can do is pay for them, so I added the cost plus shipping
to my payment. Thank You!
Bertha Joseph
San Francisco, CA - (Yelp Review)
|
04/20/2010 |
Mr. Palazzo & Antonio, Thank you for the beautiful
job you did on my Toyota. It really looks "brand
new."
I do hope that you will be able to help Brother Haig,
also. May the Lord bless you. Gratefully in Him, Sister
Bertha Joseph. Thanks to Regina, too!
Benjamin Storck
San Francisco, CA - (Yelp Review)
|
04/12/2010 |
Giovanni and his crew are hands down the best in San
Francisco. They
have worked on all of my vehicles and I have been completely
satisfied
every single time. I constantly refer friends and colleagues
and they
end up thanking me profusely.
Brenda C.
Tracy, CA - (Yelp Review)
|
03/26/2010 |
I had this shop replace my alternator and belt. The customer
service with Regina Benjamin was impeccable - she was
thorough in explaining the work performed and broke down
the billing - where there was no guess work. The
expedited workmanship performed on my car was exceptional.
The automobile repair service staff was very thorough
with my repairs and followed up with me on future recommendations
needed for my vehicle's future upkeep. I will definitely
be back and recommend this shop to anyone that needs
auto repair services. It was also nice to receive
a 10% discount off my bill for being a new customer.
David Kaufman
San Francisco, CA - (Yelp Review)
|
01/21/2010 |
Dear Giovanni, Thank you so much for the great work
(as usual!) on my 4-Runner. The work was great! The treatment
was great! The price was perfect!
Sam & Dian Sexton
San Francisco, CA - (Yelp Review)
|
11/30/2009 |
Hi Giovanni. I just wanted to let you know how things
are going. The car runs the best it ever has. It
has never started this easily. It starts almost
instantly, hot or cold. It has used no measurable
oil. There is still a smell of burned oil at times,
but it must be minimal. It is a real joy to just
get in the car, start it, drive it and know that nothing
is going to happen. But it is a Ferrari after all,
so I always make sure I have a charged cell phone and
the number of a tow company with me (a little insurance).
We wish you, your family and your company a Merry Christmas
and a happy and prosperous new year.
Jennifer S.
San Francisco, CA - (Yelp
Review)
|
02/09/2008 |
The Best auto repair experience I've had. Giovanni and
his team turned a stressful car accident into a stress
less situation by working directly with my insurance company,
keeping me informed and accommodating my busy schedule,
Thank you.
Bradley F.
South San Francisco, CA - (Yelp Review)
|
04/18/2008 |
I've been a long lime AAA member and when I got into
my accident I assumed I'd be in good hands. Before being
in an accident and opening a claim I've never heard of
what body shops call "steering" before. I was
referred to international Sport Motors by a work associate
SO I decided to give it a shot. When I opened my claim
with AAA and told them where I wanted to take my car they
told me to take it to one of their shops and told me if
I took it to ISM the work would not be guaranteed? ...
I was confused because the person I know who recommended
ISM to me thought very highly of this shop. I decided
to give ISM a call directly as I spoke with the owner
Giovanni. He explained to me that insurance companies
sometimes steer the insured to shops in contract with
them because those shops work for less and use aftermarket
parts to keep the cost of repairs down. After doing some
research of my own I found that Giovanni was telling the
truth. I was surprised and kind of annoyed as to how hard
my insurance company pushed to have me go elsewhere. I
did end up doing the repairs at ISM and I have no regrets,
There were no corners cut and my car looks brand new.
Giovanni said it best: Insurance repair shops work to
please their insurance companies, our repair shop works
to please our customers.
AJ G.
San Francisco CA - (Yelp Review)
|
02/19/2008 |
Go there tell your friends and anyone you know to go
there. My car was scratched and the seat switch came off.
I met Giovanni and told him of the costly estimates I
receiver from the dealer and other shops. He looked at
it and said, I can fix the switch and will buff out and
touch up the scratch as a COURTESY. The scratch is gone.
The switch s fixed and I paid a fraction of the cost (rare
for a European car) : Giovanni is an honest, no nonsense
man. He will tell you what you need and, more importantly,
what you don't need.
Carol C.
Palo Alto, CA - (Yelp Review)
|
02/14/2008 |
When my car hit a hand truck someone had let toll into
the street on 19th avenue, it sustained severe damage
to the front end and undercarriage.
Giovanni, the owner of ISM was so helpful. He patiently
explained exactly what needed to be repaired, how long
it would take, and made all the arrangements with my insurance
company.
The bodywork was done so well I couldn't even see where
the damage was. I really appreciate his cautious attitude
in deciding to replace rather than repair my gas tank.
Giovanni kept in the loop at all times and even followed
up with me after I had my car back just to see if everything
was OK.
I highly recommend this place. In my humbly opinion,
Giovanni is an honest man who keeps his word.
Jack L.
Mill Valley CA - (Yelp Review)
|
01/24/2008 |
#1 best auto repair experience I've ever had. Not only
did they do a great job on the repairs, and finish when
they said they'd finish, they washed and vacuumed the
car, replaced a brake light, topped off the fluids and
checked/corrected the tire pressure.
Very friendly. Very focused on customer satisfaction,
and it showed.
Erin G.
San Francisco, CA - (Yelp
Review)
|
01/24/2008 |
When I first moved here to the city, I went through the
tedious and sometimes painful process of setting up my
life in a place where I knew no one: there was the task
of finding somewhere to live, a job to maintain that life,
and the borage of people/professionals that will help
you when You are in need, such as a new doctor, dentist,
and of course friends. When I decided then to buy a car,
I was nervous to try and find a mechanic who I could trust
as much as I had come to believe in these other people
in my life here in San Francisco. As my car began to have
problems, one of these people I relied on most told me
to take my car to International Sport Motors. and I'm
so glad they did!
Mr. Palazzo, the owner, was so helpful and great with
explaining exactly what was wrong with my car and what
was necessary to get it working again. Everyone was so
kind, hard working, and friendly. They made me feel important
and taken care of so I knew my car was in good hands,
The service was steadfast and done promptly. They fixed
my car and had it running like brand new in no time! It
was clear to me by the exploration of my services, that
they were doing their job with precision, respect and
the utmost care,
International Sport Motors came highly recommended to
me and I want to do the same for whoever may need help
with their car in the future. I've never had a more reliable
and HONEST mechanic in my life and I really do thank them
all for that.
Gray M.
San Francisco, CA - (Yelp
Review)
|
02/19/2008 |
Unfortunately I came to meet the folks at ISM because
my car was smashed in a parking lot. Fortunately they
were honest, kind, and demonstrated the kind of professionalism
that anyone would hope for in an auto body mechanic. My
car looks so wonderful and there were no issues or problems
with ISM Is work. I think the world of Giovanni and his
amazing staff (Sabrina in the office is really awesome).
They were MOST helpful and I couldn't of asked for a better
experience out of this bad situation. I am ALWAYS going
back there even if I move fair @way, THANKS ISM!!!
Dan V.
San Francisco, CA - (Yelp
Review)
|
11/27/2007 |
I was worried about taking the car some place in the
city, because the place that the dealership recommends
is commissioned by the dealer, so you can't trust them.
I also hear they overcharge and take advantage of insurance
companies,
Anyhow, I took a leap of faith given the good reviews
on yelp and it paid off. The work exceeded expectations,
made the car look brand new by replacing a door and matched
the paint perfectly. Also, they detailed the car for free
and it was a top quality job. Would definitely go back
to him again. Great work, and reasonable pricing.
Rachel Y.
San Francisco, CA - (Yelp
Review)
|
04/25/2008 |
My husband and I take our cars into Giovanni every time
we need it. I've been going to Giovanni faithfully for
over 5 years! He holds the rare qualities that are hard
to find in mechanics, honest, friendly, reliable, and
economical. It's also a one-stop shop because he does
both body and mechanical work. I sincerely know that when
I leave my car there, I'm in good hands because he will
work with me according to my priorities and budgetary
needs. It's almost like trusting my car with my own father.
I also think that Giovanni is a VERY hard worker! I have
recommended a number of friends to him and would tell
anyone to go to him at any time!
Joan R.
San Francisco, CA - (Yelp
Review)
|
04/15/2008 |
These people, Giovanni in particular, have changed my
whole idea of oar repair and body shop services. 1 was
in an accident in the fall and the tow truck driver took
me to ISM. Giovanni conducts business with great personal
integrity. I was so heartened by this. He quickly became
my "knight in shining armor" as AAA wanted me
to buy a low end radiator. Giovanni helped me know where
I could save money and where I should go for the higher
end. Thanks to Giovanni, it was as if the accident had
never happened by the time he got through!
Charlotte C.
San Francisco, CA - (Yelp
Review)
|
06/25/2008 |
This place is amazing to say the least. I was recently
involved in a car accident. I have a german car (audi)
and did not went to go to our local dealership because
of the horrible service and reviews. I did some research
and heard about ISM through another business. I took the
chance and could believe the service from the moment I
walked in the door. Everyone greeted me, smiled, walked
me through the quick registration, etc and I was Out of
there. They communicated to let me know status while it
was being repaired and when I went to pick up I thought
it was a brand new car. Not only was it gorgeous, they
polished and detailed the whole car Giovanni, who is the
owner. walked me through exactly what they did to the
car. I know he added in a few extras at no cost to me
and it really does lock like I bought a brand new car.
The prices were great and of course lower than the Audi
dealership Today, 5 days after I picked up the car, Giovanni
called to see how everything is with the car. How can
you beat that?
Hawk E.
San Francisco, CA - (Yelp
Review)
|
03/19/2008 |
After several horrible experiences with the big dealer
shops (both body and service), I decided to give the smaller
shops a try. Today I brought my car back from ISM and
I am absolutely pleased with my four new Michelin PS2
tires. I previously called the dealer to get a quote for
these tires and it was $1,500. I then decided to shop
around; Tirerack.com quoted me $1,380 and Costco quoted
me $1,460, So I decided to give Giovanni (ISM owner) a
call and without any negotiation, he quoted me $1,359.
1 had previously had body work done twice at ISM and was
pleased both times (the paint job was great, the people
were absolutely friendly and professional, delivery was
on time etc). With great past experiences and nova unbeatable
price for the tires so I took my car back and sure enough,
I am very satisfied with my decision. oh ya, did I say
Sabrina is great. People here are passionate about their
job and care about their customers (at least that's how
I feet). good job!
Sleeping P.
San Francisco, CA - (Yelp
Review)
|
05/12/2008 |
I'm another AAA member who came here after my car was
run into. It took longer than I expected, but that was
partly because I had to deal with my insurance. Giovanni
was very patient during 'this initial period when my car
just sat at his shop and he could do nothing.
I spoke with Giovanni on several occasions and each time
he offered measured advice based on his experience. He
didn't try to push me one way or the other. I'm very pleased
with the end result, and the additional work I needed
done ended up being cheaper than he quoted.
Expect Giovanni to return your calls the next day if
you leave a message with the receptionist. That might
not be quick enough for some people, but he's probably
busy and he does indeed return your calls.
Liz B.
San Francisco, CA - (Yelp
Review)
|
11/28/2007 |
Our car got backed up into while parked but luckily the
driver left a note. The hood was crushed in, causing the
inner frame to be pinched, as well, (I know, a hard back
up.. it was on a hill). The other driver's insurance (Geiko)
suggested ISM, We reluctantly went believing our car would
never be the same. As long as they had the car up on the
blocks we asked that they check out an existing oil leak
and gave them previous estimates to fix it. Other than
the fact it took 3 weeks to get out car back (it was over
a holiday and Geiko did set us up with a rental the whole
time), Giovanni personally handed the car over to me with
an extensive review of everything they did and possible
future problems to keep an eye Gut for. Also, on top of
the amazing paint job, they detailed the whole car and
gave us a break on the existing problem since they were
already inside the car anyway. I would definitely recommend
ISM to others.
|
